SHOP NOW WITH AFTERPAY & ZIPPAY INSTORE AND ONLINE

Terms & Conditions

Basically, we really want happy customers and are happy for you to exchange or swap full priced items for another product as long as they haven't been worn or used in any way.....but keep reading to find out the details!

 

ONLINE PURCHASES

 

Return & Exchange Policy:

 

Products purchased online can be exchanged for another product within 7 days of receiving the item. Please email sohoboutiquebendigo@outlook.com or 0354431750 to request an exchange. We will approve all exchanges once the item is returned to Soho Boutique and has met the following conditions:

 

The item has not been worn or used in any way.

 

The item is returned with all tags in the original condition.

 

The item has not been altered in any way.

 

If a suitable product cannot be found at the time of the exchange a credit note will be offered which is valid for a period of 6 months from that date. Credit notes will not be re-issued once expired.

 

The customer will be responsible for returning the item to Soho Boutique within 7 days of requesting the exchange. This includes any charges associated with this eg: postage or freight costs to return the item.

 

The exchange policy excludes ALL SALE or DISCOUNTED items.

 

The exchange policy excludes all EARRINGS. Due to health and safety reasons earrings cannot be exchanged, returned, swapped or credited under any circumstances. 

 

Faulty Items:

If an item is faulty please email sohoboutiquebendigo@outlook.com or call 0354431750 to organise. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

The customer will be responsible for returning the item to Soho Boutique within 7 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

All shoes on SALE will be sent without a shoebox.

 

IN STORE PURCHASES  

 

Exchange Policy:

 

A product purchased in store can be exchanged for another product within 7 days of original purchase. We will approve all exchanges once the item is returned to Soho Boutique and has met the following conditions:

 

The item has not been worn or used in any way.

 

The item is returned with all tags in the original condition.

 

The original receipt for purchase is provided.

 

The item has not been altered in any way.

 

If a suitable product can not be found at the time of the exchange a credit note will be offered which is valid for a period of 6 months from that date.

 

The customer will be responsible for returning the item to Soho Boutique within 7 days of the purchase. This includes any charges associated with this eg: postage or freight costs to return the item.

 

The exchange policy excludes ALL SALE or DISCOUNTED items.

 

The exchange policy excludes all EARRINGS. Due to health and safety reasons earrings cannot be exchanged, returned, swapped or credited under any circumstances. 

 

Faulty Items:

 

If an item is faulty please email mail@sohoboutique.com.au or call 0354431750 to organise. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund. The original receipt for purchase is must be provided.

 

The customer will be responsible for returning the item to Soho Boutique within 7 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

 

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

 

Afterpay & Zippay Purchases Instore & Online:

 

We treat Afterpay & Zippay purchases the same as we treat all other payment methods (cash, eftpos, credit card and paypals purchases). We are happy to allow you to exchange for another item or can provide you with a credit note that you can use on something else. You will still be required to make any/all payments to Afterpay or Zippay for the original purchase amount.

 

If a suitable product can not be found at the time of the exchange a credit note will be offered which is valid for a period of 6 months from that date.

 

If you exchange an item purchased with Afterpay or Zippay for an item that costs less please note that your Afterpay or Zippay payments/instalments will remain exactly the same as per the original purchase. You will then be issued with a Soho Boutique Credit Note for the difference and this can be used on your next purchase with Soho Boutique which is valid for 6 months.

 

POSTAGE IN AUSTRALIA

 

Regular Post is $10 or Express Post is $13 for full priced items.  

 

We post all products by either Australia Post regular service with tracking ID - (unless Express Post is selected & paid for).

 

We post several times a week and do our best to get your order posted the same day as you ordered it. However, if we cannot post it that day we will post it the following business day. We lodge every parcel at an Australia Post outlet so that we receive a lodgement number (to ensure your parcel arrives safely). Once lodged we will email or text your Tracking Number to the email address or mobile number you have provided on your order. Make sure you check your junk folder just in case our email went there.

 

Once your parcel is on it's way you can check the progress by jumping onto the Aus Post website www.auspost.com.au/track

  

During SALE times postage prices are: Regular post $13 and Express $16

 

POSTAGE WORLDWIDE

 

All items sent outside of Australia are sent using DHL regular service or via Australia Post with a tracking id. We post several times a week for deliveries outside of Australian and they normally will be despatched within 48 hours of the order being placed. We will email your Tracking Number to the email address you have provided on your order.

 

Please note:

  • Items purchased online sometimes have not be tried on prior to purchasing and sometimes this is also relevant for in store purchases. If a full priced item does not fit, suit your body shape, ect you will be offered an exchange or credit note as per our Terms & Conditions. We do not give refunds for a change of mind, incorrect choice or for items that do not fit/suit. Please choose carefully.

 

  • That all exchanges/credit notes cannot be used to purchase Gift Vouchers or Millinery Items or Consignment items. If unsure please ask (eg: millinery is on consignment from another retailer and is not owned by Soho Boutique).

 

PRE-ORDERS:

Items that are noted in their name and/or description as 'Pre-order" have not yet arrived in store. When you Pre-Order an item you are securing the item before it's arrival. Please note that exact delivery dates are not given on Pre-orders. We are very proud to say that the majority of the time our Pre-Orders arrive by the Estimated or Approximate arrival date. However, on the odd occasion Pre-orders may run late due to manufacturing, customs, shipping or other reasons out of our control. Please allow up to 4 weeks after the Estimated or Approximate arrival date to be safe. 

If you are unsure about anything contained in our Terms & Conditions policy please ask before purchasing.