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Terms & Conditions

Basically, we really want happy customers and are happy for you to exchange/swap full priced items for another product as long as they haven't been worn or used in any way.....but keep reading to find out the nitty gritty!

ONLINE PURCHASES

Exchange Policy:

If a product purchased online is not quite right it can be exchanged for another product within 14 days of receiving the item. Please email mail@sohoboutique.com.au or 0354431750 to request an exchange. We will approve all exchanges once the item is returned to Soho Boutique and has met the following conditions:

The item has not been worn or used in any way.

The item is returned with all tags in the original condition.

If a suitable product can not be found at the time of the exchange a credit note will be offered which is valid for a period of 6 months from that date.

The customer will be responsible for returning the item to Soho Boutique within 7 days of requesting the exchange. This includes any charges associated with this eg: postage or freight costs to return the item.

The exchange policy excludes ALL SALE items.

Faulty Items:

If an item is faulty please email mail@sohoboutique.com.au or call 0354431750 to organise. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund at our discretion.

The customer will be responsible for returning the item to Soho Boutique within 14 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

All shoes on SALE will be sent without a shoebox.

Under the Australian Consumer Law, products you buy from an Australian business are covered by ‘consumer guarantees’.

Please note - that we do not simply offer a refund for a change of mind or incorrect choice. Please choose carefully.

IN STORE PURCHASES   

Exchange Policy:

If a product purchased in store is not quite right it can be exchanged for another product within 7 days of the purchase & meets the following conditions:

The item has not been worn or used in any way.

The item is returned with all tags in the original condition.

The original receipt for purchase is provided.

If a suitable product can not be found at the time of the exchange a credit note will be offered which is valid for a period of 6 months from that date.

The customer will be responsible for returning the item to Soho Boutique within 7 days of the purchase. This includes any charges associated with this eg: postage or freight costs to return the item.

The exchange policy excludes ALL SALE items.

Faulty Items:

If an item is faulty please email mail@sohoboutique.com.au or call 0354431750 to organise. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund at our discretion. The original receipt for purchase is must be provided. 

The customer will be responsible for returning the item to Soho Boutique within 14 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

Afterpay & Zippay Purchases Instore & Online:

We treat Afterpay & Zippay purchases the same as we treat all other payment methods (cash, eftpos, credit card and paypals purchases). We are happy to allow you to exchange for another item or can provide you with a credit note that you can use on something else. You will still be required to make any/all payments to Afterpay or Zippay for the original purchase amount.

If a suitable product can not be found at the time of the exchange a credit note will be offered which is valid for a period of 6 months from that date.

If you exchange an item purchased with Afterpay or Zippay for an item that costs less please note that your Afterpay or Zippay payments/instalments will remain exactly the same as per the original purchase. You will then be issued with a Soho Boutique Credit Note for the difference and this can be used on your next purchase with Soho Boutique which is valid for 6 months.  

POSTAGE IN AUSTRALIA

Regular Post is $10 or Express Post is $13 for full priced items.   

We post all products in Australia Post satchel bags regular post with a tracking id - (unless Express Post is selected & paid for).

We post several times a week and do our best to get your order posted the same day as you ordered it. However, if we cannot post it that day we will post it the following business day. We lodge every parcel at an Australia Post outlet so that we receive a lodgement number (to ensure your parcel arrives safely). Once lodged we will email or text your Tacking Number to the email address or mobile number you have provided on your order. Make sure you check your junk folder just in case our email went there.

Once your parcel is on it's way you can check the progress by jumping onto the Aus Post website www.auspost.com.au/track 

During SALE times postage prices are: Regular post $13 and Express $16

POSTAGE WORLDWIDE

All items sent outside of Australia are sent using DHL regular service or via Australia Post with a tracking id. We post several times a week for deliveries outside of Australian and they normally will be despatched within 48 hours of the order being placed. We will email your Tacking Number to the email address you have provided on your order.

Please note:

That all exchanges/credit notes cannot be used to purchase Gift Vouchers or Millinery Items or Consignment items. If unsure please ask (eg: millinery is on consignment from another retailer and is not owned by Soho Boutique).

Under the Australian Consumer Law, products you buy from an Australian business are covered by ‘consumer guarantees’

We do not simply offer a refund for a change of mind or incorrect choice. Please choose carefully. 

Terms and Conditions updated 13/06/17 

 

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